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Pricing


We strive to maintain the utmost in flexibility surrounding pricing arrangements. This is why we can provide our services in any format the customer chooses -- be it fixed-price contracts, pre-packaged service offerings, or a mixture of both.

In terms of pre-packaged services, we provide a wide range of packages that are well-suited to a relatively wide range of typical Oracle-related management, support, development and installation activities. These include:

  Simple Holiday Cover

  On-Demand Support

  Premium Monitoring & Support

  Extended Premium Monitoring & Support

  Hosting

In the case of management/support/administrative services, we offer service level agreements so that our clients have, among other things, complete certainty regarding our efficiency. Following are specific details on the above-listed services:

Simple Holiday Cover

With Simple Holiday Cover, we can step in, on-demand, on occasions when our clients are short on internal resources. Typically ranging from a few days up to an entire month or more of services, we professionally manage their databases in the absence of their regular staff. Remote administration further reduces customer costs (however on-site staff presence is still possible if required or desired).

On-Demand Support

This is an excellent support option for sporadic occasions on which our client desires access to experienced technical staff to handle individual incidents. With this service package, resolutions / solutions to technical issues are delivered according to a pre-negotiated Service Level Agreement. Typically, the client purchases a fixed number of hours of support per month. Notably, this plan also operates well as an adjunct to a company's internal Oracle administrative staff.

Premium Monitoring & Support

At this level of service, we take complete responsibility for the operations of our clients. Oracle systems, typically on an eight-hour-a-day / five-day-a-week basis. This package spans a wide range of our service offerings and technical competencies, including monitoring, tuning, patching, backups and ensuring the general "health" of the Oracle system. Well-suited for non-production Oracle-based systems, this plan ensures customers do not have to pay "extra" for a 24x7 option when they do not actually require one.

Extended Premium Monitoring & support

Suited for critical systems, this level of support entails technical staff availability beyond normal "office hours". It should be noted that in the case of production Oracle-based systems, "after-hours" work is often required to maintain system integrity, efficiency, and positive contribution to the overall business environment; this package directly responds to this fact, allowing its procurers to know with certainty that 24x7 support is available for their critical applications.

Hosting

We can also provide Oracle hosting services for web-accessed applications in areas including e/iLearning, HTMLDB and other self-service Oracle products. We also work with customers to establish hosting of Oracle products on a case-by-case basis. Please contact us for further information.

More Information

For more specific information about any of the above, please be at liberty to contact us.

 
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