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Gartner predicts "By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service issues". The arrival of Covid-19 has accelerated the trends and has entrenched "work from home" and "hot desk on-site only when needed" practices at warp speed along with vaccine development, so to speak.

Python, C or C++?

Python is an interpreted, high-level, general-purpose programming language while C is a general-purpose, procedural computer programming language. One could say that C and C++ as compilable languages are closer to the hardware and due to the lack of an intermediate interpretting layer will be faster at execution time.

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“Online” is now the omnipresent term and "E-commerce" is the ubiquitous marketplace. At some point or other, all services will have downtime. No matter how much you prepare, have redundant systems, or audit, there will periodically be a black swan event that is completely unlike whatever you've experienced before. It even happens to Google!