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Gartner predicts "By 2025, customers will pay a freelance customer service expert to resolve 75% of their customer service issues". The arrival of Covid-19 has accelerated the trends and has entrenched "work from home" and "hot desk on-site only when needed" practices at warp speed along with vaccine development, so to speak.

Python, C or C++?

Python is an interpreted, high-level, general-purpose programming language while C is a general-purpose, procedural computer programming language. One could say that C and C++ as compilable languages are closer to the hardware and due to the lack of an intermediate interpretting layer will be faster at execution time.


“Online” is now the omnipresent term and "E-commerce" is the ubiquitous marketplace. At some point or other, all services will have downtime. No matter how much you prepare, have redundant systems, or audit, there will periodically be a black swan event that is completely unlike whatever you've experienced before. It even happens to Google!