We do provide application support services. At the outset, we get trained on the customer’s product/service. Depending on the requirement,
we can go to a deeper understanding of the underlying architecture and infrastructure. We can support specific components or end to end,
depending on the requirement.
For example, when a user is finding it difficult to use the customer’s application to order a particular product/return a product, we have a team to take the call and resolve issues. We can undertake such first level (call center actions) primarily
from Chennai , India.
We can also provide support when the underlying database/infrastructure is encountering issues, in which case, the work gets assigned to technical
professionals to investigate and resolve issues while adhering to agreed SLAs.