Gartner predicts that Infrastructure and IT Operations leaders have a phenomenal opportunity to influence the direction of their own roles when digital transformation is being enacted as future strategy across the world. By being at the forefront of this transformation and leading the infrastructure-led disruption they can set the pace and add business value. Managing hybrid clouds, recognizing the value of speed and agility in managing new technology, new ways of working and culture changes are all essential qualities that the new age IT Operations leaders need to bring to organizations.
Disruption will be if not already the buzzword in IT Operations Management. Infrastructure lead disruptions are key to delivering business value. Being custodians of legacy infrastructure will diminish the value of IT Operations and traditional IT service management will become redundant.
Three Key Disruptions in IT Operations
- IT service management as the protector of legacy infrastructure will be redundant. Monolithic Infrastructure and stable processes will be seen as impediments to achieve organizations goals. Operations will be expected to develop an adaptable approach to delivering service, challenging the status quo of risk-averse and nondynamic behavior. Agility in identifying opportunities to deliver value will be seen as a key result area for IT operations.The ability to redesign and optimize ITSM processes to be adaptable for different circumstances and meet key organizational objectives will be key.
- On premise infrastructure will diminish in size and scope. Hybrid infrastructure with a mixture of external service from colocation , cloud based PaaS, DBaaS, SaaS will come into play with a range of managerial demands. Service Delivery will have to be in the context of the vendor managed hosted services. The extent of vendor involvement in service provisioning could vary from service to service. While the end user community could not care less as to who held the infrastructure, IT operations will be expected to exceed customer expectations and internal SLAs despite compromised vendor SLAa due to cost considerations.
- Contextualising Data from multiple data sources to support Decision Making will be needed by senior leadership. IT Operations role would be to create a hybrid infrastructure with hybrid support from vendors and free lancers to enable ingestion of such cross domain data from external sources and deliver pertinent and robust information to help decision making that will drive business growth.
IT Operations as the custodian of rigid infrastructure and one size fits all policies and procedures will be consigned to history. IT Operations will be forced to lead the disruption in the infrastructure space to deliver information of value to key decision makers. Agility to meet emerging information demands from multiple external sources and managing stable and secure data flows in a hybrid architecture will be among the most important expectations of IT Operations in the near future.